After we delivered the order....

We offer you:

• Installation and familiarization for rapid system integration.
• Spare parts & consumables
• Response Center: helpdesk assistance by highly qualified engineers.
• Training courses: having an optimal mix between theory and hands-on practice.
• Service-contracts: including annual preventive maintenance visits.
• On-site support for maintenance and on-site problem solving.
• On-line remote support by LAN connection.

Training courses on systems are an essential part of the services Steuma offers. The training improves that the operators get used to the system, that, for troubleshooting, the maintenance engineers has a good understanding of the system and that anyone involved can interpretate results.

When the system is running through the year...

Preventive Maintenance: Our customers appreciate the way we handle preventive maintenance once or twice a year very much, because it assures accurate measurements. Preventive maintenance covers beside the fact that the instrument or system will be optimised as close as possible to end test specifications a complete operational qualification report, which will be handed to the customer as a wordking test certificate. All key aspects are presented, which in clear way reports you the condition, the operational qualification of your instrument. The instrument will also be marked with the date of last and next functional test.    

Ad-hoc Service: When your instrument or system is down we do have a very alert ad-hoc service. After your call it is very common that you are up and running within 48 hours. A customer who has closed a maintenance contract will have reduction on working hours costs (10%) and has a priority in service.